Return policy
Our Guarantee
We offer a 15-day return policy with 100% satisfaction guaranteed. If you are dissatisfied for any reason, you may return the item for a refund, exchange it, or receive an upgrade.
Easy Return Process
1. Contact Us
Reach out to our Customer Service department to receive a Return Merchandise Authorization (RMA) number.
2. Package Your Item
Follow the instructions provided by our Customer Service staff to properly package, insure, and ship your items back to our office.
3. Ship Your Return
Return Eligibility
- Items must be in "new and unused condition."
- Accompanied by original paperwork and appraisal.
- Refunds will be issued minus shipping fees.
- Accompanied by original paperwork and appraisal.
- Refunds will be issued minus shipping fees.
Non-Returnable Items
- Custom-made or personalized pieces
- Items showing signs of wear or alteration by a jeweler other than Kalhauge.com
- Modified items (eligible only for Exchange or In-store Credit)
- Loose diamonds will be authenticated upon return.
- Items showing signs of wear or alteration by a jeweler other than Kalhauge.com
- Modified items (eligible only for Exchange or In-store Credit)
- Loose diamonds will be authenticated upon return.